Chat Software Articles and Resources

Chat Software Articles

Benefits of Integrating Online Chat Software with CRM

Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems. To read the full article click here.

Do You Text Chat (IM) Online?

IM (Instant Messaging) - man, we thought we had it made in the shade when we stumbled over this unique way to communicate! Outside of talking person-to-person on the phone, IM was the next best thing. Texting talk was endless and cost was nonexistent. Well, those were the good old days of yore – you know, those days of glorious innocence.

Just as we were getting oh so comfortable, happily IMing away to each other, then came the cloak-and-dagger entrance of the treacherous “IM villains”. With their ominous arrival, the party abruptly ended. It seemed like overnight, our instant messaging (IM) turned into instant mercenaries, and the carnage was strewn all over the Internet. To read the full article click here.